Last Updated: 20/08/2026
CAN I RETURN MY PRODUCT?
Yes. Returns are only accepted if the product is received in a damaged or defective condition.
To process a damage or defect claim, clear video proof of the package opening and the damaged or defective product may be required.
HOW MANY DAYS DO I HAVE TO REQUEST AN EXCHANGE?
Exchange requests must be initiated within 7 days of receiving the product.
Exchanges are available for size issues only. Customers may request a different size of the same product, subject to stock availability. Exchange for a different product or design is not available.
WHAT ARE THE ELIGIBILITY CONDITIONS?
Items must be unused, unwashed, undamaged, and returned with original tags, labels and packaging.
Items showing signs of use, washing, odour, alteration, or damage caused after delivery may not be accepted.
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Damaged or defective product issues must be reported within 7 days of delivery.
Clear, unedited video or images of the product and packaging may be required for verification. After verification, TRIVAR may provide a replacement or appropriate resolution, subject to product availability and applicable policy terms.
WHEN WILL MY EXCHANGE BE SHIPPED?
Once the exchange request is approved and the product has been received and successfully verified, the replacement product will be dispatched within 24–48 hours.
Delivery time after dispatch may vary depending on the shipping location and courier service.
FINAL DECISION
TRIVAR reserves the right to review and approve or reject return or exchange requests based on the eligibility conditions mentioned above. All requests will be reviewed in accordance with this policy and applicable consumer laws.
SUPPORT
For any further assistance, please write to us at